Shipping Policy – RJ Gems & Jewels

Who are we?

Shipping Policy

RJ Gems & Jewels (“we” and “us”) is the operator of rjgemsandjewel.com (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Once we have started making the product, we cannot cancel your order.

3.2 Warranty Returns

We will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect us to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you.

4. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 – 7 days

4.2 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.3 Items Out Of Stock
If the product is out of stock we will make a new product and provide it to you.

4.4 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

Please check if the box is damaged or the product is damaged. If the product is damaged, please send it back and we will repair it or make a new one and send it to you again.
Shipping will be on the customer, because the damage did not happen on our side.

7. Duties & Taxes

7.1 Sales Tax
We do not charge sales tax on orders shipped outside India.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and RJ Gems & Jewels encourages you to be aware of these potential costs before placing an order with us.

8. Cancellations

Yes, you can cancel the order. Order cancellation time is 24 hours from placing the order.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier. For insuring a parcel, you need to pay $150.

9.1 Process for parcel damaged in-transit
We will process a replacement as soon as the courier has completed its investigation into the claim.

9.2 Process for parcel lost in transit
We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.